Jay Moody HVAC Privacy Policy

Last updated: March 17th, 2026

Jay Moody HVAC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, communicate with us, or use our services.

This policy applies to residents of Massachusetts and users of our website and services.

1. Information We Collect

We may collect the following categories of information:

a. Information You Provide Directly 

When you: 

  • Submit a contact form 
  • Request a quote
  • Request service
  • Register for a workshop 
  • Sign up for email or SMS communications 
  • Use our web chat feature 
  • Call or email us
  • Use our online booking feature

We may collect: 

  • Name
  • Email address
  • Phone number (including mobile number)
  • Service address
  • Billing information 
  • Service history details
  • Any information you voluntarily provide 

b. Automatically Collected Website Information

When you visit our website, we may automatically collect:

  • IP address 
  • Browser type
  • Device type 
  • Pages visited 
  • Time spent on pages
  • Referral source

This information helps us improve website performance, marketing effectiveness, and user experience. 

c. Cookies & Tracking Technologies 

Our website may use: 

  • Cookies 
  • Analytics tools (such as Google Analytics) 
  • Marketing pixels

These tools help us understand website traffic and improve our marketing efforts. You may disable cookies through your browser settings; however, some website functionality may be limited.

2. How We Use Your Information

We use personal information to:

  • Provide and schedule HVAC, plumbing, and electrical services
  • Communicate about appointments and service updates
  • Send invoices and collect payments
  • Respond to inquiries
  • Improve our website and services
  • Send marketing emails and promotional offers (with consent)
  • Send SMS communications (with consent)

We do not sell your personal information and mobile opt-in data will not be sold or shared with 3rd parties for their marketing purposes. 

3. Email Communications

If you provide your email address, you may receive:

  • Appointment confirmations
  • Service-related updates
  • Maintenance reminders
  • Educational content
  • Promotional and marketing emails

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us directly at:

email: info@jaymoodyhvac.com | phone: 978-534-9483

Transactional emails related to active services may still be sent.

4. SMS Communications (TCPA Compliance)

Jay Moody HVAC complies with the Telephone Consumer Protection Act (TCPA) and applicable laws regarding SMS communications. 

Consent to Receive SMS Messages

By providing your mobile number and opting in, you consent to receive text messages from Jay Moody HVAC. 

Opt-in methods may include:

  • Website form checkbox
  • Consent during service booking
  • Verbal consent

Consent is not required to purchase goods or services.

Types of SMS Messages

You may receive:

  • Appointment reminders
  • Scheduling updates
  • Service notifications
  • Promotional or marketing messages

Message frequency varies. Appointment-related messages are sent as needed. Marketing messages may be sent periodically, typically monthly but not on a fixed schedule.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions

You may opt out at any time by:

  • Replying STOP to any message
  • Calling 978-534-9483
  • Emailing info@jaymoodyhvac.com

For help, reply HELP.

After opting out, you will no longer receive SMS messages unless you re-enroll.

5.Data Sharing & Third Parties

We may share your information with trusted service providers strictly for business purposes, including:

  • Customer Relationship Management (ServiceTitan)
  • Payment processing providers

We do not sell or share your personal information for third-party marketing purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no online transmission is completely secure. By using our website or providing information electronically, you acknowledge this inherent risk.

7. Data Retention

We retain personal information as long as necessary to:

  • Provide services
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes

8. Children’s Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

9. Your Rights

Massachusetts residents may:

  • Request access to their personal information
  • Request correction of inaccurate information
  • Request deletion of personal information (subject to legal requirements)

To make a request, contact us at:

info@jaymoodyhvac.com
978-534-9483

10. Complaints

If you believe your privacy rights have been violated or you received unwanted communications, please contact us:

Jay Moody HVAC
978-534-9483
info@jaymoodyhvac.com

We will investigate and respond promptly.

11. Changes to This Policy

Jay Moody HVAC may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date.

Contact Us

If you have any questions about this Privacy Policy, you can contact us: